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THORPE & BROWN JEWELLERY WORKSHOP STUDIO

The Thorpe & Brown Jewellery Workshop is based in Burbage, Leicestershire. Our services include Retail Fine Jewellery in Silver and Gold, Wedding and Engagement rings, bespoke commissions, repairs, Valuations and more. Please note that we do not always have all our products, in all sizes in stock. If you are wanting a specific product from us it is always better to contact us directly & we can help with your enquiry.


CARE

All T&B Online pieces are made from quality gold, or silver. Anything plated has a triple layer of Gold, so you can clean your jewellery without worrying about the surface wearing down. Metals naturally develop a surface patina over time, from oxygen, perfumes and skin acidity. Some people also have more acidic skin then others, and therefore the oxidation can occur at a more rapid pace.

Every T&B Online piece comes carefully boxed & packaged, and if you are purchasing a gift be sure to add Gift Wrapping to your order, from our Extras Page.

We also have a selection of cleaning products, specifically engineered to help keep your jewellery sparkling, or alternatively you can use an old soft toothbrush/cloth, hot water and soap to lightly scrub over the surface. Rinse in clean hot water and dry the jewellery piece in a soft cloth. The best way to keep your jewellery clean is to wear it.


REPAIR

Our T&B Online pieces are made to be functional, but like all jewellery care must be taken when wearing them. We will repair (or replace if we feel necessary) any pieces for free within 3 months of purchase, only if the repair needed is due to a manufacturing fault.


PACKAGING

All T&B Online pieces are packaged in our own boxes with care instructions included. Click here for Gift Wrapping.


SIZING

Please click here for information on sizing​


ENGRAVING

If you require engraving please contact us & we can assist with this.


RETURNS AND EXCHANGES

We want all of our customers to be happy with purchases made at Thorpe & Brown. However, if you receive any products that you are unhappy with please contact us within 2 weeks of receiving the item.

Products returned or exchanged must be unused, unworn, and undamaged. We shall have no obligation to accept any products that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are more than welcome to return your item directly to our Studio in Burbage​, where we can deal with this. However, if you choose to post you item, you are responsible for postage costs. We recommend using registered mail to return items, as we are not liable for any items lost in the post. Please see our Terms for more information on returns and exchanges.


COMMISSIONS AND ENGAGEMENT RINGS

We do manufacture engagement rings and wedding bands, as well as any bespoke commission you may have in mind - please visit our Commissions Page or head straight to the T&B Website for more information. Thorpe & Brown Jewellery Workshop has the right to say no to any commission order for whatever reason.


DELIVERY

We use Royal Mail's Signed For service for our deliveries under £100, and Special Delivery for orders over £100.

Please allow for 3-5 working days for processing your order. Once your parcel has been sent you will receive an email with confirmation.


LOCAL ORDERS

We do have a studio in Burbage, Leicestershire, so if you are based in the area you are welcome to select collection as the shipping option. You will then be notified once your order has been completed and is ready for you to collect.


INTERNATIONAL ORDERS

Please contact us if you require international shipping


PAYMENT OPTIONS

Thorpe & Brown accepts payment with PayPal. Note that you are not obliged to have a PayPal account to pay by credit card. Please visit their website for information on PayPal. (Please note that an additional service fee of up to 5% are charged by these payment gateways.)​​​​​​​​